Yesterday I finished my research interviews and took to looking at the data. In total, eight participants were interviewed and this has provided some good insight into our service. This blog post will review and reflect on my key findings. All participants were openly asked if they knew of our team and what we do before the interview began. This enabled me to provide those who needed it with an overview of the service remit to help contextualise the interview. None of the participants had used the service as intended. This allowed me to focus on issues surrounding why they have no used the service.
Mode of delivering study support
The overwhelming preference for study support seems to be on a personalised, contextualised 1:1 basis. The desired mode of this delivery heavily varied between participants. Some insisted that the content needed to be delivered face:face, though the majority did not care how the content was delivered (email, phone, skype etc.) as long as it was personalised to them. Though only one participant mentioned electronic/distance/internet appointments unprompted, all participants viewed them as a useful way to engage the team (more on this later).
The unfortunate thing that this research has highlighted is that the vast majority of what the students want – constitutes things we currently offer already. This was the hardest part of the research as I had to carefully control my facial expressions and body language to ensure I did not influence the participants. The worst part of this was to not reveal we’re doing this stuff mid-interview – particularly difficult when someone describes their need for a service in intricate detail and it is already something you offer. This information is useful however as it highlights the need to work on our team profile, developing our marketing to ensure students know what we do and where we are.
Why have you not used the service?
This was the most interesting question of them all. The surface issues indicated students had not used the service as they did not know of it or did not understand its full remit. On further investigation however, asking students if they would use the service led to some interesting discussions. The first issue that usually came up involved time or schedules. Participants felt they could probably utilize the help but would not be able to access it in a convenient way. Unprompted they were asked how they would like support – many would prefer additional times to those offered while some suggested but some suggested online services may be more useful. Once again however there was a focus on tutor support and personalisation.
The largest issue however was to do with the principle of asking for help itself. This was the most difficult issue to address with the participants. Asking them if there is stigma with asking for help. Some of them opened up and really demonstrated the vulnerability they feel when seeking help. How it makes the feel weak and ‘look weak’. There was a lot of reflection on how strength is revered in society so they feel like they must live up to that and not show weakness. Not in this competitive world. Some felt issues with looking stupid or feeling like they were bothering staff.
Underlying themes also included peer support and departmental support as a crucial way to develop skills. Those who spoke of this highlighted the strength of skills contextualised to their discipline or the comfort from receiving help from students who understood their disciplinary content too.
My overwhelming feeling at this stage is that this I have only begun to scratch the surface. Speaking to only eight individuals has given a good foundation to the issues, but has not really given me the depth I need to draw out any themes. The good news in this is that there is definitely something interesting there that warrants further research. While not a groundbreaking piece of research, this has really given me a taste for research again and has provided some valuable points to reflect on for the future.
The scary thing now is finalising my 1,000 reflection on all of this before Friday. I am so happy I got the research together, but feel overwhelmed by how long this took for a non-assessed task. I just need to look forward now and plan my time effectively to get these two assignments finished.